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Increasing your click-through rate (CTR) is like getting that all-important nod of agreement in a conversation. It's a signal that your message has not only been received but understood and valued. This makes optimizing your emails for clicks one of the most powerful moves you can make to drive engagement and boost sales.

At EmailSmart, we know that a well-crafted CTA can be the difference between an email that gets scrolled past and one that inspires action. Let’s break down seven proven strategies that will make your CTAs impossible to ignore—strategies that speak to both the head and the heart, making your emails not only heard but listened to.

1. Be Specific

When you clearly communicate what people will get from taking action, you're more likely to earn that click. Vague CTAs like "Buy now" lack clarity, making the reader hesitant to click. However, when you spell out exactly what they're getting, it becomes a no-brainer.

Example
❌ “Buy now”
✔️ “Get your personalized skincare routine today”

Clarity reduces ambiguity, creates urgency, and removes friction. Remember, clarity equals conversions.

2. Add Urgency

No one likes to miss out on a good deal. When you introduce urgency, you prompt people to take action quickly. You don't want them thinking "I'll do this later," because chances are, they won’t. Urgency compels immediate action, which is exactly what you want.

Example
❌ “Shop now”
✔️ “Grab your custom-fit running shoes before sizes run out”

By adding urgency, you're capitalizing on one of the most powerful psychological drivers: loss aversion. The fear of missing out (FOMO) motivates people to act fast.

3. Mention Benefits

At the end of the day, people don’t care about your product or service—they care about what’s in it for them. When you highlight the benefits of taking action, you appeal to their self-interest, making them more likely to click.

Example
❌ “Learn more”
✔️ “Discover how to improve your sleep quality in just 7 days”

People don’t click for curiosity alone; they click for value. Show them what they stand to gain, and you'll see a boost in conversions.

4. Use FOMO (Fear of Missing Out)

We all hate missing out on something great, and this feeling can be a powerful motivator in your email CTAs. By making people aware that they might miss a limited opportunity, you amplify their desire to act now.

Example
❌ “Check out [product]”
✔️ “Explore our best-selling workout program—only 5 spots left!”

FOMO is not just a tactic; it's a psychological trigger that encourages immediate engagement, making people feel compelled to act before they miss out.

5. Add Social Proof

People trust what other people are doing. Social proof—such as reviews, testimonials, or the number of customers using your product—helps build trust. When you place social proof near your CTA, it reassures the reader that they’re making a good decision by clicking.

Example
❌ “Get the program now”
✔️ “Join over 1,000 happy members in our online photography course”

Highlighting the popularity of your product or service reinforces confidence, giving your audience the nudge they need to convert.

6. Use Power Words

Words carry weight, and certain words trigger emotions that inspire action. Power words evoke strong emotional responses and create a sense of excitement, urgency, or anticipation. When you use them in moderation, they add energy and impact to your CTA.

Example
❌ “Shop now”
✔️ “Treat yourself to a luxurious spa experience today”

Power words like “luxurious” elevate your CTA from a mundane action to an exciting opportunity. The key here is balance—use power words without going overboard, and your CTAs will pack a punch.

7. Tackle an Objection

People have internal objections that stop them from clicking, such as concerns about commitment or risk. By addressing these objections directly in your CTA, you can ease their worries and remove barriers to clicking.

Example
❌ “Buy now”
✔️ “Try our meal plan risk-free for 14 days. Cancel anytime”

When you make it hard for them to say no, you lower the resistance to taking action, making the CTA nearly irresistible.

The Bottom Line: Clicks Equal Conversions, Conversions Equal Sales

At EmailSmart, we believe that the key to driving revenue is driving engagement. By optimizing your CTAs with these 7 tips, you tap into your audience’s subconscious motivators—whether it's the desire for clarity, urgency, social proof, or reassurance. And when you speak to those emotions, you’re not just improving your email performance—you’re building stronger relationships and boosting your bottom line.

Want more tips on how to optimize your email campaigns? Contact us at [email protected] and see how we can help you improve your email deliverability and drive more conversions

In the world of email marketing, maintaining engagement with your subscribers is key to driving results. But there’s a common challenge many businesses face that often goes unnoticed: email fatigue. When your subscribers feel overwhelmed by the number of emails they receive, their interest wanes, engagement drops, and your overall email deliverability can take a hit.

In this post, we’ll explore what email fatigue is, how it affects your deliverability, and what you can do to manage it effectively.

What is Email Fatigue?

Email fatigue happens when recipients become disengaged due to receiving too many emails or content that doesn’t align with their interests. As inboxes fill up with irrelevant or repetitive messages, subscribers are less likely to open or engage with the emails you send. Over time, this can lead to higher unsubscribe rates, lower open rates, and even your messages being flagged as spam.

For businesses, this not only hurts your connection with your audience but can also have a direct impact on your sender reputation, reducing your email deliverability.

How Email Fatigue Hurts Your Email Deliverability

Email deliverability refers to your emails’ ability to reach the intended recipient’s inbox, rather than being filtered into the spam folder. Email fatigue can lower engagement, which is one of the key signals email service providers (ESPs) use to determine inbox placement.

When your audience stops opening your emails or begins marking them as spam, it sends a negative signal to ESPs. Over time, this results in fewer of your emails being delivered to the inbox. Essentially, poor engagement due to email fatigue can lead to a vicious cycle of declining deliverability and even more disengagement.

Signs Your Audience is Experiencing Email Fatigue

Recognizing the signs of email fatigue early can help you adjust your strategy before it negatively impacts your deliverability. Common signs include:

• Lower Open Rates: A significant drop in how often your emails are being opened.
• Reduced Click-through Rates: Fewer clicks on your email links, even when the emails are opened.
• Higher Unsubscribe Rates: An increase in the number of people opting out of your mailing list.
• Increased Spam Complaints: If subscribers are marking your emails as spam, it’s a clear sign they’re not happy with what they’re receiving.

How to Manage Email Fatigue and Improve Deliverability

Now that we know what email fatigue is and how it affects your deliverability, let’s look at actionable steps you can take to manage it:

1. Segment Your Email List

One-size-fits-all emails rarely work. By segmenting your email list based on your subscribers’ behaviors, preferences, or purchase history, you can send targeted, relevant content. When subscribers receive emails that align with their interests, they’re far more likely to engage with your messages.

2. Adjust Your Email Frequency

Overwhelming your audience with too many emails can lead to fatigue, but sending too few can make your brand forgettable. Finding the right email frequency is key. Monitor engagement and test different cadences to see what works best for your audience. Better yet, allow subscribers to choose how often they want to hear from you.

3. Provide Value with Every Email

Every email should offer something meaningful. Whether it’s exclusive promotions, valuable tips, or relevant updates, make sure your recipients feel that they gain something from opening your emails. Avoid overly promotional or repetitive messages, as they contribute to fatigue.

4. Track Subscriber Engagement

Use analytics tools to monitor how your subscribers are interacting with your emails. Pay attention to open rates, click-through rates, and unsubscribe rates. For inactive subscribers, consider sending a re-engagement campaign to reignite their interest. If they don’t respond, it may be best to remove them from your list to keep your sender reputation healthy.

5. Offer Easy Unsubscribe and Frequency Reduction Options

Allowing subscribers to easily unsubscribe or reduce the frequency of emails can help manage fatigue without losing them altogether. This helps prevent frustration and keeps your list clean. A simple “Let us know how often you’d like to hear from us” prompt can go a long way in retaining subscribers.

The Importance of List Hygiene for Email Deliverability

Maintaining a clean email list is crucial for avoiding email fatigue and improving deliverability. List hygiene involves regularly cleaning your list of inactive subscribers and ensuring your email content stays relevant. The more engaged your audience is, the better your emails will perform with ESPs, leading to better inbox placement.

Conclusion

Email fatigue is a common challenge that can seriously affect your email deliverability if not addressed. By focusing on segmentation, adjusting your frequency, and providing valuable content, you can keep your audience engaged and reduce the risk of fatigue.

If you’re looking to optimize your email deliverability, start by ensuring your emails aren’t contributing to email fatigue. A well-engaged audience means higher open rates, better inbox placement, and more sales.

Ready to improve your email deliverability?
Check your EmailSmart Score today and see how you can get more emails into your subscribers’ inboxes.

Unlocking Success: How Managing Engagement in Email Marketing Impacts Domain Reputation

In the dynamic world of email Deliverability, one truth stands tall: engagement is everything. Imagine crafting the perfect email, only to have it lost in the abyss of spam folders. It’s a marketer's nightmare, but there’s a way to turn this around. By managing engagement effectively, you not only boost your domain reputation but also ensure your messages reach the eager eyes of your audience.

The Challenge: Poor Domain Reputation

Picture this: You’ve poured hours into creating compelling content, only to see dismal open rates. What’s the culprit? Often, it’s poor domain reputation. Internet Service Providers (ISPs) are vigilant gatekeepers, assessing every email's sender reputation. If your domain is tarnished, your emails are more likely to be filtered into the dreaded spam folder.

Poor domain reputation can lead to:

• Decreased Deliverability: Your emails are less likely to reach the inbox.
• Lower Engagement Rates: With fewer eyes on your emails, engagement plummets.
• Damaged Brand Trust: Recipients may view your emails as spammy, eroding trust.

The Escape: Boosting Engagement for Better Reputation

The key to escaping the spam folder lies in managing engagement. Here’s how:

1. Segment Your Audience: Tailor your messages to different segments of your audience. Personalized content resonates better, driving higher open and click-through rates.
2. Craft Compelling Subject Lines: The first impression matters. Create subject lines that pique curiosity and compel the reader to open your email.
3. Deliver Value: Ensure your content is valuable and relevant to your audience. Whether it’s insightful tips, exclusive offers, or engaging stories, give your readers a reason to look forward to your emails.
4. Optimize Send Times: Analyze when your audience is most active and schedule your emails accordingly. Timing can significantly impact engagement rates.
5. Regularly Clean Your List: Remove inactive subscribers to maintain a healthy list. A smaller, engaged audience is far more valuable than a large, disinterested one.
6. Encourage Interaction: Include clear calls-to-action (CTAs) that encourage readers to click, reply, or share. Interaction signals to ISPs that your emails are wanted.

The Transformation: From Struggling to Soaring

Imagine transforming your email marketing from a struggle to a success story. By managing engagement, you not only improve your domain reputation but also create a powerful ripple effect:

• Higher Deliverability: Your emails consistently land in the inbox, reaching your audience effectively.
• Increased Engagement: With engaging content and strategic targeting, your open and click-through rates soar.
• Enhanced Brand Trust: As your emails are seen as valuable and trustworthy, your brand’s reputation strengthens.

The Competition: Standing Out in a Crowded Inbox

In the competitive world of email marketing, those who master engagement management will rise above the rest. It’s not just about avoiding the spam folder; it’s about creating a lasting impact. By focusing on engagement, you position your brand as a leader, trusted and valued by your audience.

So, are you ready to transform your email marketing strategy? Embrace the challenge, refine your approach, and watch as your domain reputation and engagement rates reach new heights. The power is in your hands – let’s make your emails the ones that everyone wants to open.

High bounce rates (more than 2%) create negative impacts that you must be aware of:

• Bad reputation. ISP's monitor and watch for addresses that continue to send messages to invalid users.  
• Low Inbox placement.  ISP's monitor bounce rates for every campaign you send, and use that information to decide where to delivery your emails in the future (the inbox, promotions folder or junk folder).
• Blacklisting. Frequently seen high bounce rates get the sender's IP address land on blacklists supported by ISPs and anti-spam organizations.
• Account suspension. Email service providers (Keap, Infusionsoft by Keap, Ontraport, Active Campaign or Hubspot) have a strict policy as to how they internally handle bounce and complaint rates. They will suspend the user's account if the campaign sent by the user generates a complaint rate that is beyond the ESP's allowed limit.
• Lost revenues. Email service providers charge you for each message you are sending or store within their systems. Invalid email addresses are increasing the cost of your email campaigns without any return on investment.  Furthermore, poor inbox placement will have a negative impact on your email marketing campaigns.

But what are these different types of bounces and what do they mean?  

Well luckily for all of us, bounces are not as mythical as Unicorns and they can be dealt with once you understand what they are and why they are occuring.

The first item to realize is that there are two types of email bounces, soft bounces and Hard Bounces.  A hard bounce occurs when the message has been permanently rejected.  A soft bounce means that the email address was valid and the email message reached the recipient’s mail server but was not accepted at this time.  

Hard Bounces

A hard bounce is an e-mail message that has been returned to the sender because the recipient's address is invalid. A hard bounce might occur because the domain name doesn't exist or because the recipient is unknown, the domain name does not exist or the recipients mail servers are completely blocking delivery.  Hard Bounces are automatically handled by most ESP's (like Keap or Infusionsoft by Keap).

Even though hard bounces are automatically handled once they occur, you want to be doing everything you can to minimize these hard bounces from occurring as they Will HAVE A NEGATIVE IMPACT ON YOUR INBOX PLACEMENT.  Good list hygiene practices (regularly cleaning your list with a third party tool and engagement tracking) is highly recommended to prevent these email toxins from staying in your list and hurting your deliverability.

Soft Bounces

When talking about soft bounces,  we are talking about is a temporary bounce.  A bounce that can be classified as temporary indicates that while the delivery of this current message was unsuccessful, you may be able to deliver another email to that address at a later date.   If an email gets a soft bounce on an email send, most email providers will attempt to deliver the email over the period of a few days (this is why an email may show bounced and opened). You should keep an eye on these addresses -- if you notice that the same ones are popping up over and over again, it's best to remove them.

Bounce Rates should be kept under 2%.  Any higher than that and you will likely see a negative impact on deliverability. 

To help you understand soft bounces better and what this all means, here is a list of the soft bounce types and their meaning:

• Mailbox Full: The recipient's email box is too full. There is no room for the message. Most of the time this is related to improper maintenance, but it could mean that the recipient no longer actively uses the email account even though it still exists.
• Message too Large: There is content in the message or attachments causing the message size to exceed the limits of the receiving server.
• DNS Failure: The email cannot be delivered due to an issue with the receiving server. This is most likely an issue with the nameserver settings for your domain. Contact your domain administrator for assistance. The issue may be related to the SPF records.
• General: The specific reason for the bounce has not been detected.
• Auto Reply: This kind of soft bounce indicates the message has been delivered, but the recipient has an auto-reply enabled on their account. The bounce status will be removed as soon as the recipient opens the email.
• Subscribe Request: These are recorded when an auto-reply is sent to your bounce capture email account ([email protected] or [email protected]) asking to be added to your list. They are a type of soft bounce since most people would not send a message to these accounts.
• Mail Blocks: A mail block is recorded when the recipient's email server blocks an email message completely. It rejects it before it tries to deliver it to their inbox.
• General: The recipient's email server is blocking messages sent through the Infusionsoft server.
• Known Spammer: The recipient's email server is blocking messages from your email account based on an email history or reputation that indicates you've been sending SPAM.
• Relay Denied: The recipient's email server is blocking messages sent through the Infusionsoft server. Setting up your SPF to include infusionmail.com will help you resolve this issue.
• Spam Detected: The recipient's email server is blocking your email because the content looks like SPAM. Use the Infusionsoft Spam Score tool in the email template to check the email content and reduce the SPAM score below 5 (preferably zero.)
• Attachment Detected: The recipient's email server is blocking the message because of the attachment. It may have identified the attachment as a possible virus source, the system may not allow attachments at all, or may block specific types of files (e.g. .exe). The size of the attachment may also be causing an issue. Make sure your attachment size is less than 10 MB.
• Unsubscribe Request: These are recorded when an auto-reply request is sent to your bounce capture email account([email protected] or [email protected]) asking to be removed from your email list. A real person will reply to the email or click on the Unsubscribe Link.  These Unsubscribe Requests are the same as an ISP Spam complaint.
• Undetermined: An undetermined status is assigned when Infusionsoft is not able to identify the cause of the bounce based on the feedback received from the receiving server.

Here are a few tips that will help you reduce your bounces and be in good standing with the email Gods.

1.  Do not buy, rent or harvest email addresses.
2.  Use a confirmed (double) opt-in process
3.  Regularly clean your list 
4.  Monitor Bounces by domain.
5.  Remove emails that are repeatedly soft bouncing.
6.  Test your emails for Spam Score before you send.
7.  Setup proper email infrastructure (SPF, DKIM, DMARC)

Email bounces will happen, the key thing you must remember is how they impact your domain’s reputation>   A little bit of planning and prevention will go a long way towards protecting your domain’s reputation and help you to increase your odds of landing in the inbox of your subscribers.

Let's first start as they say in sports with the X's and O's or "the basics".  What is the difference between email delivery and deliverability?  Here are some simple definitions:

• Email Delivery: To be considered “delivered”, your email simply has to be accepted by the recipient’s server. Sounds easy, right? If you answer yes, you are unfortunately incorrect. Delivered doesn’t necessarily mean to the inbox. It just means it didn’t get rejected and completely blocked by the ISP.  The question, "was an email delivered" answer means: Can the email message be accepted by the ISP.
• Email Deliverability:  Email Deliverability or "Inbox Placement", simply put, very simply refers to where your email message actually ends up after it was accepted by the ISP.  The options here are the inbox, the spam folder or the promotions folder.

Think of the journey of your email like this, after you send the email, it hits the first checkpoint with the ISP.  The Question that is answered here is "Will the ISP accept the email?"  If the message is accepted and delivered (email delivery), then it hits checkpoint 2.  At checkpoint 2, otherwise known as the spam filter, the ISP determines where inside of this mailbox your email should be placed.  The Inbox, the spam folder or the promotions folder. 

Let's now break this down a bit further so you can understand what is going on.  

How Does Email Delivery Work?

At its most basic level, email can be delivered or bounced.  A bounce is when the email does not arrive in the intended mailbox (their inbox, spam, or otherwise). Bounces can be a soft bounce, where the server will continue to try to deliver the message again or hard bounce when an email message is considered permanently undeliverable.  

So the question now is what can impact email delivery?  Here is a list of some items that can cause an email to bounce and not be delivered:

1. Poor Email Infrastructure:  No SPF or DKIM record validation your emails
2. Hard Bounce: The email address does not exist
3. Soft Bounce:  The mailbox is full, the message is too large, or a mail block (Mail Blocks can be caused by the following: email reputation as a known spammer, SPF issues, The email is seen as spam by the spam filters, email attachments detected)

Now that we have a basic understanding of delivery, let's dive into email deliverability.

How Does Email Deliverability Work?

Email deliverability is also referred to as inbox placement.  Where in the inbox did the email land?

Email Deliverability is dependent on three things: Identification, Reputation, and Content.

1. Identification:  ISP's want to know it’s actually you that is sending an email.  Think of email authentication the same way you would a drivers license, or a passport.  When you go to the airport, the TSA checks your license or passport to ensure that you are the same person listed on the ticket.  Authentication of your emails works the same way, but instead of a passport or ID, the ISP's use frameworks such as SPF, DKIM or DMARC to validate that the server the email is being sent from matches the from address in the email field.
2. Content:  Your emails have t be appropriate and relevant to your subscribers.  If your emails aren't appropriate or relevant, your email subscribers will either opt-out (if you're lucky), stop opening your emails (this has a negative impact on reputation) or in the worst case report you as spam.  Other items that can affect your deliverability from a content perspective are excessive use of exclamation points, subject lines, awkward formatting of your emails and the use of URL shorteners like bit.ly (yes URL shorteners are bad!!!!!!)  When writing your content you really need to put yourself in the shoes of your target customer and ask yourself, would I really open this or would this email be valuable and provide value to me.
3. Reputation:  Sender reputation or sender score basically shows how trustworthy of a sender you are.  Every email you send has a positive or negative affect on your overall sender reputation.  Sender reputation looks at spam complaints, how often you hit spam traps, how many of your emails bounce, how many recipients unsubscribe, how many emails are opened, are emails replied to or forwarded, how many links are in emails, mailing to unknown emails (unsolicited email sending such as purchasing a list and mailing it) being blacklisted.  

How to improve email Delivery.

Delivery issues are typically related to one of two root causes.  First is a poor internal infrastructure.  Take the time to ensure your SPF, DKIM and DMARC records within your DNS settings are configured properly and tested.  If you do not have the technical expertise to do this, then hire a professional who specializes in email deliverability.  The second issue is your list hygiene practices.  Good email addresses turn bad if they are not logged into or the domain is terminated.  By having good list hygiene in place you can minimize the number of bounces that occur that have a negative impact on your email delivery and sender reputation.  You should be cleaning your lists at a minimum of every quarter in order to keep bad email addresses out of your lists.  

How To Make It Into The Inbox.

Now that you know the difference between deliverability and delivery, here are tips on how to improve your deliverability and make it into the inbox.

1.  Setup your email infrastructure properly: (see #1 above)
2. Maintain a clean email list:  You need to keep a regular watch on the health and engagement of your email list.  Permission to market (when they opt-in) is great, but there is much more to it.  Keeping a clean list is made up of two key components, email hygiene and engagement.  As discussed above, run regular list scrubs (monthly if you can or at the minimum quarterly) to ensure you have a verified and clean list.  Poor engagement has a negative impact on your sender score and reputation.  Running monthly check on your email engagement will give you a birds eye view on what is going on and then give you the ability to run re-engagement campaigns to get them back before they forget who you are.
3. Let them Unsubscribe:  When it comes to email deliverability, an unsubscribe is not a bad thing.  It is much better than the alternatives of them not opening your email, just deleting your email or marking the email as spam.  Let it be easy for them to unsubscribe, which means do not bury the required cans-pam opt out with a bunch of spacers at the end of your email.  If they can't find the unsubscribe button, then they will mark you as spam.
   
4.   Keep your content relevant and personal:  The question you need to ask yourself before you hit that lovely send or publish button is, are you sending content that matters to the subscriber?  Make sure that you are sending personalized emails that will resonate with the subscriber, emails that provide value to the subscriber and emails that are engaging with the subscriber.  Relevancy matters.  Set expectations on what you will be sending and tick to those expectations.  Put your self on the receiving end of the emails and ask the question, is this engaging to me and relevant to the topic I requested information on?  By doing this, it will not only improve your engagement, but it will build better relationships with your contacts and result in better ROI on your email marketing efforts.

I hope this helps clear the air on the difference between email delivery vs email deliverability and gives you a few ways to improve both.  There is a lot that goes into getting emails delivered and into the inbox, but if you follow the tips below and get a solid foundation in place, you will see great improvements in your email marketing efforts.

If you have questions and want to take a deeper look at your email deliverability, comment below or feel free to schedule a time to go over your email infrastructure and practices.

Although email deliverability (inbox placement) is a complex matter (content, subject lines, systems, ip addresses, engagement etc), there are several fundamental pieces you must make sure you have in place Inside of your Infusionsoft account before you send another email.

Here are the 7 things you need to do to ensure your Infusionsoft account is setup properly before you send another email.

1. Configure DKIM within Infusionsoft
2. Configure your DKIM within your DNS
3. Setup your SPF records for Infusionsoft email and IP’s
4. Setup your DMARC record
5. Configure and run your Infusionsoft Automated List Management
6. Identify and segment based on email engagement. (do not mail those that are not engaged)
7. Clean and Scrub your list with an Email Hygiene Solution. (recommended a minimum of every 6 months)

After reading this list, you may be asking, what are all these and what does all this technical mumbojumbo mean?  Let me help you:

What is DKIM?

DKIM (Domain Keys Identified Mail) is a complex email protocol that allows a sender's identity to be authenticated by the recipient to help combat email fraud. Also known as “digital signature,” this is a method for associating a domain name with an email message, allowing a person, role, or organization to claim some responsibility for the message. A digital signature gives recipients a reason to believe the email message was created by a known sender and was not altered in transit.

How does DKIM work?

A public key is used to create a DNS record. That same key is also used to digitally sign the header of emails that are sent. When the recipient's provider receives the email, they check the sender's DNS records and the sender's authenticity is validated by the matching key. The message can then be delivered to the recipient with confidence that the sender is who they claim to be.

Why is DKIM important?

DKIM affords the greatest assurance that the sender is who they say they are and gives email providers a way to track and hold senders accountable for the messages they're sending. As a result, deliverability of these messages is greater and inbox placement is improved.

What is SPF?

Sender Policy Framework is an email validation protocol designed to detect and block email spoofing by providing a mechanism to allow receiving mail exchangers to verify that incoming mail from a domain comes from an IP Address authorized by that domain's administrators.  This is configured in your websites DNS.

How does SPF work?

The receiving server extracts the domain's SPF record, and then checks if the source email server IP is approved to send emails for that domain. Receiving servers verify SPF by checking a specific TXT DNS entry in your domain, which includes a list of approved IP addresses. This is one of the key aspects of SPF.

Why is SPF important?

SPF records prevent sender address forgery by protecting the envelope sender address, allowing the domain administrator to specify which mail server are allowed to send mail from their domain. This anti-spam method however requires that you have a properly formatted SPF record and the receiving server has the ability to check if the message complies with this record

What is DMARC?

Domain-based Message Authentication, Reporting and Conformance is an email-validation system designed to detect and prevent email spoofing.

How does DMARC work?

A DMARC policy allows a sender to indicate that their messages are protected by SPF and/or DKIM, and tells a receiver what to do if neither of those authentication methods passes – such as junk or reject the message. DMARC removes guesswork from the receiver’s handling of these failed messages, limiting or eliminating the user’s exposure to potentially fraudulent & harmful messages. DMARC also provides a way for the email receiver to report back to the sender about messages that pass and/or fail DMARC evaluation.

Why is DMARC important?

The main goal of DMARC is to detect and prevent email spoofing. For example, phishing scams that are designed to look like they’re coming from your bank or Amazon, prompting you to click on a link to reset your password or to give them your information(we have all received those at least once).

SPF and DKIM do a majority of the hard work here. By designating email systems that are permitted to send email for a domain, and by  signing messages to avoid header modification en-route.

But DMARC ties the two technologies together, providing a single interface for instructing remote mailers on the domains policies, and actions to take if and when those policies are not met. 

What is Automated List Management?

Infusionsoft Automated List Management is a tool inside Infusionsoft that gives you the ability to automate the engagement status of your individual contacts based on their engagement or lack of engagement with your email.

How does Automated List Management work?

Infusionsoft's automated list management allows you to configure two different thresholds of non-engagement within your marketing, Unengaged Marketable status and Unengaged Non-Marketable status.  These statuses are set by you and are determined by the last time a contact filled out a form, opened and email, clicked on a link or purchased through an Infusionsoft order form.  You have the ability to set the timeframe on both of these.

Why is Automated List Management important?

There are several reasons why Automated List Management in Infusionsoft is important. First, by managing your list based on engagement, you are practicing good list hygiene.  30% of email users change their emails every year which is why email addresses go bad. Removing these non engaged emails from your marketing will have a positive impact on your email deliverability and Inbox placement.  

Second, when the ISP's are deciding where to place your email, the inbox, promotions tab or spam filter, engagement within your emails is a major part of the algorithm. Poor engagement with your emails= Poor inbox placement.

What is Engagement Segmentation?

List segmentation refers to the process of dividing a email contact list into smaller “segments” according to certain shared characteristics.  When Looking at Engagement Segmentation, those characteristics in this case will be time since last engagement

How does Engagement Segmentation work?

Email segmentation is a way to group your email list into categories to send more targeted marketing emails. Email segmentation also affects your sender reputation. Internet Service Providers (ISPs) evaluate how your recipients interact with your email when deciding where your mail will be placed.

*PRO TIP - you can use PlusThis or My Fusion Helper to identify the engagement levels of your database and tag them accordingly.  From there you can create automated campaigns to handle the unengaged portions of your list.  We also have several prebuilt campaigns designed to facilitate this.

Why is Engagement Segmentation important?

Poor engagement with your emails = Poor inbox placement. When the ISP's are deciding where to place your email, the inbox, promotions tab or spam filter, engagement within your emails is a major part of the algorithm.

Once you have identified they have not engaged, you have the opportunity to segment those contacts and reengage them, via different mediums.  Those could include retargeting ads via Facebook or utilizing a third Party SMTP email system to engage on a different set if IP addresses while still leveraging the overall power of Infusionsoft..

What is Email List Hygiene?

 Email hygiene is defined as the process of verifying or removing invalid email addresses from an email list. These accounts may be from people who switched jobs and closed their old company address, people who switched domains (ex: from aol.com to gmail.com), dead email accounts or people who unsubscribed.

How does Email Hygiene work?

An easy way to keep your emails clean is to use a third-party email verification service. Email verification services ensure that emails in your list are actually sendable before being sent.  Third part email hygiene tools will identify the following poisons within your database: Bouncing Emails, Spam Traps, Bots, Invalid Emails, Typos Domains, Role Accounts, Catch-all email addresses and Serial Complainers.  All of the above can have a negative impact on your Email Deliverability and Inbox Placement.

Being proactive like this goes along way in the success of your campaigns

As you can see, keeping your list clean is a minor annoyance where the good heavily outweighs the bad. Practicing proper email hygiene will separate your list from your competitors and keep your subscribers engaged and happy for a long time.

Why is Email Hygiene important?

Poor engagement with your emails = Poor inbox placement. When the ISP's are deciding where to place your email, the inbox, promotions tab or spam filter, engagement within your emails is a major part of the algorithm.

By being proactive with your list hygiene you will experience more consistent email deliverability,  have higher engagement with your emails, increase your Inbox Placement, create a better domain reputation and overall increase your conversion rates and ROI from your Email Marketing. 

Email deliverability is a complex beast to tackle, but these 7 items will give you a solid foundation within your Infusionsoft application to ensure you are doing what you can to increase your Inbox Placement and get more eyes on your emails. 

If you do not have a dedicated member on your team that can handle this or if you need help, Fundamental Marketing is here to support you! We are offering a free consultation to go over your system to ensure you are good to go when it comes to sending emails with Infusionsoft.  You can schedule your FREE Email Deliverability Consultation here.

In working with over 5,000 small businesses, I see this obsession with having a large email list. There is a sense of pride they carry with the size of the email list. That obsession with list size 9 times out of 10 though is to the detriment of the business. You may be asking yourself, what’s the problem with a large list?

Let me explain. I was on the phone with a prospective client with some email deliverability challenges who claimed they had a list of 95,000 and they were starting to notice a dip in email opens. So, we dug into that list. It turns out that the 95,000-person list wasn't 95,000 when you excluded the opt-outs and bounces. That brought their list down to about 58,000. That nearly shocked my prospect when they realized that was their actual number.

But it didn't stop there, when we dove deeper into the list and looked at engagement, we found that over 20,000 contacts have not engaged with their content in over a year. Now that 95,000 list is actually down to about 38,000 contacts. Needless to say, there as a bit of shock at that point. After the shock wore off, they responded ”well at least I have 38,000 potentially good contacts to market to”.

Here in lies the problem, 20,000 unengaged contacts that are being marketed to that have zero interest in your marketing. Now if you have done any research on email deliverability, you know that engagement does play a role in email deliverability, and that lack of engagement was a hinderance to this client landing their messages in the inbox and not in the spam folder. But wait...there's more.

But, I didn’t stop there! As it turned out, this list has never been cleaned and the potential client has relied on their Email Service Provider (ESP) to manage the list. They thought what many small businesses owners think- my ESP controls deliverability. They thought that all bounces were handled (and a good amount were) and that’s all they had to worry about. Here now lies the bigger problem: not knowing they had to pay attention to list hygiene and email deliverability, how to do it and what to look for!

The fact for them, as with most every client I’ve been speaking too recently, is there’s a very high likelihood that a major portion of that list (38,000) is dirty - I mean toxic! It is that toxicity that is causing their email deliverability rates and inbox placement (yes there is a difference) to steadily decline.

So how do beat poor deliverability?

It’s said that the easiest way to beat poor deliverability and ensure that your messages actually reach the inbox is to remove people from your list that haven't been opening reading or licking your emails. But, list cleaning by itself isn't enough even though we all wished it was that simple.

To help you in the fight to reach the inbox and avoid having an unengaged list, here are 6 strategies to help you reach the inbox and avoid the spam or promotions folder beside the obvious of cleaning your email list regularly.

Ask Permission To Market - Beyond Can-Spam, CASL, and GDPR laws governing the sending of email, your subscribers see their inbox as a private place. You must consider the perspective of the customer.

Set Proper Expectations - Clarifying what you are sending and how often one is likely to receive an email. As you look at your email frequency, it is important to note that 49% of email subscribers opt-out because they receive too many emails!

Avoid Deception - Stay away from using unethical practices such as deceptive headlines and hiding the unsubscribe link. you may bypass the spam filter, but you will diminish your credibility.

Segment Your List - Segmented email marketing campaigns get almost 15% more email opens and nearly 60% more clicks compared to non-segmented campaigns. You can create customer segmentation by interests and behavior with the emails (creating a dialogue with your prospects rather than a monologue) as well as segment by engagement and yes there are tools that will enable you to do that automatically.

Let Contacts Unsubscribe - Do not hide your Unsubscribe link, remember it's not about the size of your list, it is about how engaged it is. Let contacts that want to go away just go. Making it hard for them to go will only hurt you and your sender reputation as they will only delete future emails or mark them as spam, both if which have a negative effect on email deliverability!

Regularly Scrub your List - Dormant email accounts (emails that are not logged into) can turn toxic extremely quickly. ISP's convert dormant accounts to spam traps at varying rates anywhere from 60 to 180 days. If you ever wondered how a clean list can have a spam trap and turn bad, that's how. At the very least, you should be scrubbing your list bi-annually. I have other clients that scrub every three months and some that segment their lists based on engagement and scrub the unengaged monthly and immediately remove any bad contacts from their lists.

If your emails don't actually make it to the user’s inbox, they are useless. You have to take a proactive approach to the deliverability of your emails, you must pay attention to the basic fundamentals of email deliverability and those are to maintain a clean and engaged list, not just a big list.

If you would like to dive into your email hygiene and deliverability, schedule a free consultation and assessment here.

Here’s two big reasons why email deliverability should definitely be on your radar:

Reason #1: You actually want people to read your emails.

I know, this one is kind of a no brainer. Of course you want people to read your emails! But, there’s a whole lot that has to occur to make that happen. A big part of getting eyes on your emails has to do with email deliverability.  Meaning, getting the email to their primary inbox.

Unless you pay careful attention to the things that impact your deliverability, and yes there are many, the basic goal of getting people to read your emails becomes extremely challenging to say the least.

So what are several factors that affect whether or not you have good email deliverability?

• Your email reputation.

Every email sender has an email reputation or sender score This score is generated by Internet Service Providers like Comcast and Cox, and mailbox providers like Gmail and Yahoo. The score is determined by a number of factors, like your email volume (how many emails you send), your complaint rates, your bounce rates (and ESP's like Infusionsoft and ActiveCampaign do NOT catch every bounce), how often you land in the spam folder, how many dormant (inactive/old addresses) you have, and many more.

If your reputation score is low, that could prevent your emails from landing in the inbox.

Fortunately, there are ways you can prevent hitting the spam or promotions folder, but it takes work!

Setting clear expectations about what you will be sending to your subscribers and sticking to it, sending email with content relevant to your subscribers (give them what they want), and only marketing to those that have requested it from you directly (not buying email lists or using JV lists) is a real good start. Respect your subscribers’ inbox as if it was your own is essential to keeping your deliverability strong. Remember, you can't sell anything to people who do not read your content!

Two tools to look at to help manage your email reputation are Sender Score from Return Path and MXtoolbox. Now just using these won't solve your problems with deliverability, but they will give you a good idea of problems that are occurring.

Reason #2: Nobody wants to be labeled a “spammer.”

I don’t recall anyone waking up in the morning and saying

“You know what I want to do today???
I want to send spammy emails.”

Unfortunately, many people send spam or engage in spammy behaviors without even knowing they are doing it.

So why is not sending spammy emails so important? If people indicate your messages are spam, that can certainly cause your deliverability to take a dip. When that happens, any future emails you send to other subscribers at the same email inbox provider (such as gmail or yahoo) will have an increased chance of ending up in the spam folder as well.

If you’re not sure if you’re sending spam, the following would be a pretty good indicator.

You send email content that doesn’t align with what your subscribers expect to receive from you. (completely going against what we said earlier)

The majority of your email content is too promotional. (People want to be led to a decision, not have promos sent to them every day over the course of 3 weeks)

Here are two tips to help you avoid sending spammy messages.

Provide value

Stick to the expectations you set when they requested information from you on opt-in

But Evan, I send regular, relevant content to my subscribers?

Sometimes, despite your best efforts, it's not your fault someone thinks your email is spam. People may realize that what you offer isn't what they need, or they came to the decision that just they just don't want to receive your emails anymore. We think they would just hit the unsubscribe that you have purposely buried or hidden in the bottom of the email, but sometimes they don't realize it is there and flag emails as spam to prevent your emails from clogging your inbox. They don't do it maliciously to harm you, they just do what they need to do to make sure they receive relevant content in their inbox.

Because of this it is important to ensure that the unsubscribe button is easy to find in your email (that means stop burying the unsubscribe link). You may also consider including some copy that tells people that if they no longer wish to receive your emails, they should unsubscribe from your and make it easy for them to do so.

One of our favorite strategies is the campaign kill button.  It stops the current campaign but, keeps them on your regular list thereby, helping to both track engagement and segment at the same time.  Building on Fundamentals, on the thank you page of the kill button, invite them to engage in a different product or service.

Remember, it is not the size of your list, it is how engaged it is. Get the unengaged out, keeping them will only hurt your deliverability.

For people who do want to receive your emails, ask them to add your “From Address” to their contact list. You can even go as far as directing them to add you to their contact list on your thank page. Or, you can even ask them to drag your email from the promotions tab to primary tab in gmail. Being added to a contact list and doing these other steps helps improve your email reputation score, which in turn means more of your emails will get routed to the inbox instead of the spam folder. This is commonly known as whitelisting your email. 

Attaining High Email Deliverability

Email deliverability needs to be a key focus of any marketing plan! It takes focus and diligence, it is not set it and forget it and your ESP won't deal with it for you.

To borrow an idea from Zig Ziglar, ”People often say that motivation doesn’t last. Well, neither does bathing, that’s why we recommend it daily.”

What we say is, “Your email list doesn’t stay clean and engaged, that’s why we recommend cleaning it monthly.” Not as eloquent but has the same meaning.

Make email deliverability a focus in your business!

If you need help with your email deliverability, schedule a no obligation consultation here